Frequently Asked Questions
Have a question about shopping, financing, or servicing a Toyota? Find quick answers below from the team at Toyota of Muncie in Muncie, IN. If you don't see your question, contact us and we'll help.
About Toyota of Muncie
Where is Toyota of Muncie located?
We're at 3311 N Nebo Rd in Muncie, IN 47304, serving drivers in Muncie and the surrounding area. Get hours and directions.
What are your sales hours?
Our sales department is open Monday through Friday from 9:00 AM to 7:00 PM and Saturday from 9:00 AM to 6:00 PM. We're closed on Sunday. Call our sales team at 765-563-5755.
Is Toyota of Muncie part of the Gates Auto Family?
Yes. Steve Gates founded Toyota of Muncie in 2007, and the dealership is part of the Gates Auto Family.
Is Toyota of Muncie hiring?
Check our careers page for current openings at our Muncie dealership.
Shopping New & Used
What vehicles can I shop at Toyota of Muncie?
You can shop new Toyotas, used vehicles from Toyota and other well-known brands, and Toyota Certified Used Vehicles. The chart below shows where to start for each.
| New Toyota | Used Vehicles | Toyota Certified | |
|---|---|---|---|
| What's available | Toyota cars and minivans, trucks, crossovers and SUVs, and electrified models including hybrids and plug-in hybrids | Vehicles from Toyota and other well-known brands, including cars, trucks, and SUVs | Toyota Certified Used Vehicles |
| Shop online | New inventory | Used inventory | Toyota Certified inventory |
| Extra ways to shop | Electrified
Toyotas Coming Soon Buy Online |
Under $15K
CARFAX 1-Owner Over 35 MPG |
TCUV overview |
| Test drive | Schedule a test drive | Schedule a test drive | Schedule a test drive |
Can I buy a Toyota online?
Yes. Use our Buy Online page, powered by Toyota SmartPath, to shop online. You can also browse our new inventory anytime.
Can I see Toyotas that haven't arrived yet?
Yes. Our Toyotas Coming Soon page shows new Toyotas on the way to our dealership.
Do you sell Toyota Certified Used Vehicles?
Yes. Toyota Certified Used Vehicles include added benefits like warranty coverage and roadside assistance. Browse our Toyota Certified inventory or read the TCUV overview for details.
Are your used vehicles inspected?
Yes. Our used vehicles include a variety of makes and models, all inspected to meet high-quality standards. Browse our used inventory online.
Do you have used cars under $15,000?
Yes. Our under $15K section shows used vehicles in that price range. You can also shop CARFAX 1-Owner vehicles and vehicles with over 35 MPG.
Can I schedule a test drive online?
Yes. You can request a test drive with our online test drive form, or call our sales team at 765-563-5755.
Financing & Trade-Ins
What financing, trade-in, and savings options does Toyota of Muncie offer?
We offer online pre-approval, special financing, two trade-in tools, and Toyota rebate programs. The chart below links to each one.
| Tool or Program | What it helps with | Start online |
|---|---|---|
| Get Pre-Approved | Start your auto financing online | Get pre-approved |
| Finance Department | Learn about new and used car loan options | Visit the Finance Department |
| Credit Refresh | See the store's special financing page | Credit Refresh |
| KBB Instant Cash Offer | Get an offer for your current vehicle | Get your offer |
| Value Your Trade | Get an estimate of your current vehicle's worth | Value your trade |
| Toyota College Rebate | Rebate program for college graduates; see page for details | College Rebate |
| Military Rebate | Rebate for eligible U.S. military personnel; see page for details | Military Rebate |
Final financing terms, rebate eligibility, and trade values are confirmed by our team. Call Sales at 765-563-5755 with questions.
Can I get pre-approved before I visit?
Yes. Complete our online four-step credit application, and our team will contact you with your customized financing options.
Do you offer Toyota leases and loans?
Yes. Our finance team works with multiple lenders to provide loan or lease options, whether you have excellent credit or are building your credit.
Do you offer special financing?
Visit our Credit Refresh page to learn more, or call our sales team at 765-563-5755 with questions.
How do I find out what my trade-in is worth?
Use our Value Your Trade tool to see what your vehicle is worth, or get a KBB Instant Cash Offer.
Do you offer military or college rebates?
Yes. See the Military Rebate for eligible U.S. military personnel and the Toyota College Rebate for current details.
Service & Parts
What service, parts, and owner programs does Toyota of Muncie offer?
Our service department, parts department, tire service, and Toyota owner programs cover everything from routine maintenance to genuine parts. The chart below compares each one.
| Service Department | Parts & Accessories | Tires | Owner Programs | |
|---|---|---|---|---|
| What it handles | Regularly scheduled maintenance through major repairs by factory-trained technicians using genuine Toyota parts | Genuine Toyota parts, Genuine Toyota Accessories, and Yakima accessories, plus DIY parts help | Tire service and online tire purchases | ToyotaCare, ToyotaCare Plus, Toyota Safety Sense, Connected Services, and the Toyota app |
| Hours | Mon-Fri 7:30 AM-6:00 PM, Sat 8:00 AM-3:00 PM | Mon-Fri 7:30 AM-6:00 PM, Sat 8:00 AM-3:00 PM | Service hours | Information available online anytime |
| How to start | Schedule service | Order parts
Find genuine Toyota parts |
Tire service | ToyotaCare
ToyotaCare Plus |
| Savings & more | Service & parts specials
Compare & Save |
Parts DIY
Yakima accessories |
Service & parts specials | Recall lookup
Takata airbag recall |
Service: 765-253-6003 | Parts: 765-253-6007. Open Saturdays 8:00 AM-3:00 PM; closed Sundays.
Is Toyota of Muncie's service department open on Saturdays?
Yes. Our service and parts departments are open Saturday from 8:00 AM to 3:00 PM. Weekday hours are Monday through Friday, 7:30 AM to 6:00 PM, and we're closed on Sunday.
What is Compare & Save on Service?
Compare & Save on Service is a service offer from Toyota of Muncie. See our Compare & Save page for current details.
Can I buy parts for DIY repairs?
Yes. Our parts department has a full selection of genuine Toyota parts for your next repair or upgrade. Visit our Parts DIY page, or shop Yakima accessories.
Why use genuine Toyota parts?
Genuine Toyota parts are guaranteed to fit and come with warranty protection. You can order parts online or find genuine Toyota parts and accessories.
What maintenance services do you offer?
Our factory-trained technicians handle everything from oil changes and tire rotations to brake repairs and diagnostics. We also offer battery service and tire service.
How do I check my Toyota for recalls?
Use Toyota's recall lookup to check your vehicle. You can also visit our Takata airbag recall page, then schedule service if your Toyota needs recall work.
Electrified Vehicles
What types of electrified vehicles does Toyota offer?
Toyota offers three types of electrified vehicles: Hybrid EVs, Plug-in Hybrid EVs, and Battery EVs. Hybrids combine gas and electric power, plug-in hybrids can run farther on electric power alone, and Battery EVs run fully on electricity. See every option on our Electrified page.
Do Toyota hybrids need to be plugged in?
No. Toyota Hybrid EVs don't use a plug. They recharge their battery on their own by capturing energy from braking, and they start, refuel, and drive like the gas-only Toyotas you already know.
How does a Toyota plug-in hybrid work?
A Toyota Plug-in Hybrid EV uses a larger battery to run farther on electric power alone. When the charge runs low, it keeps going like a regular hybrid, and you can plug it in to recharge and return to all-electric driving.
How do I charge a Toyota EV or plug-in hybrid at home?
All Toyota Battery EVs and Plug-in Hybrid EVs come with a dual-voltage charging cable that works for Level 1 and Level 2 home charging. Level 1 uses a common household 3-prong outlet, while Level 2 requires a 240V NEMA 14-50 outlet installed by a licensed electrician, and Treehouse can help with Level 2 home setup. Learn more on our Electrified page.
Why Buy From Toyota of Muncie?
At Toyota of Muncie, we aim to make every step of your experience easy and enjoyable, with no high-pressure sales tactics or confusing forms. Steve Gates founded the dealership in 2007, and as part of the Gates Auto Family, we uphold our values of honesty, integrity, and treating every customer like family. Our finance team works with multiple lenders, and our factory-trained technicians use only genuine Toyota parts.