Complimentary Freshly brewed Starbucks Coffee, Otis Spunkmeyer cookies fresh from the oven and friendly, courteous staff greet customers as they enter Toyota of Muncie. “We strive to exceed our customer’s expectations” says Jeff Daniels, General Manager and Partner at the dealership. The customer lounge was designed with comfort and convenience in mind. Free Wi-fi work stations allow customers to work while they are having their vehicle serviced. “We even have friends meeting for coffee here. We love that our guests feel comfortable enough to make this a place to enjoy” says Melissa Daniels, Customer Relations Manager. Toyota of Muncie welcomes this out of the box way of thinking when it comes to meeting customers’ needs. Toyota of Muncie’s state of the art facility employs over 45 full time employees and sells new Toyota vehicles, used vehicles of all makes, and home to a full service department with factory trained technicians. For six consecutive year, Toyota of Muncie has been awarded the highest honor with the Toyota President’s Award for dealerships who achieve top level customer satisfaction, retention and growth. Toyota of Muncie has often been identified a “pilot” dealership for new programs and initiatives before the manufacturer implements them country wide. “It is a privilege to do business in a way that is committed to our community” says Melissa Daniels. “We enjoy working with countless organizations each year to help make Muncie and East Central Indiana an even better place to live and work.” At any given time, the dealership may be full of groups from Secret Families, Indiana Public Radio, Motivate Our Minds, Hearts and Hands United, just to name a few. The Daniels happily share their business with non-profit groups in the community in various ways. “It is part of being a local business, working in partnership with others for the collective good” says Jeff.